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ISS World Services A/S
CLIENT
ISS World Services A/S
INDUSTRY
Consumer Brands
EXPERTISES
Experience Design & Interfaces
CREDITS
ISS World Services A/S ist Teil einer der weltweit führenden Organisationen für Workplace Experience und Facility Management und bietet Dienstleistungen wie Reinigung, Catering, Immobilienservices und Support Services an. Mit einer breiten internationalen Präsenz und Tätigkeiten in 36 Märkten in diesem case Umfeld arbeitet ISS in einem komplexen globalen Umfeld, in dem Konsistenz, Compliance und datenbasierte Entscheidungen entscheidend sind.
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PROJECT OVERVIEW
Challenge
Solution
Result
Global overview and effective data analysis go hand in hand in a world where customer understanding is key to success. ISS World Services A/S, one of the world’s leading companies in cleaning, property services, catering, support services, security, and facility management, faced a digital transformation aimed at optimizing their data collection and analysis across 36 markets.
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A New Step in Data Analysis
When it comes to improving data governance and achieving global consistency, it requires a solution that can adapt to the complexity of a multinational organization.
ISS’s previous systems and tools could not handle their extensive data and analytics needs, consent tracking, and compliance. With their large global presence, a solution was needed that was accurate, compliant, and improved the overall user experience.
We implemented Piwik Pro, which is specifically designed to deliver advanced data analytics and is scalable across markets. A step that ensures ISS can collect, analyze, and report data effectively.
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Data Overview in Size XL with Piwik Pro
Piwik Pro was chosen because it delivers data analytics and provides flexible tracking capabilities on a global level. With a simple integration into ISS’s existing systems, we were able to collect and analyze data from all 36 markets on one central platform. That’s smart!
The SSO integration and the improved consent and cookie script have ensured that ISS complies with international data protection standards while also improving user-friendliness. Piwik Pro’s scalability and adaptability have also made it possible to handle specific rules and requirements across different countries.
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Improved Data Quality & Global Insight
ISS has seen a significant improvement in data quality and analytical precision. This has provided a better understanding of their data, enabling more informed decisions and strategies on a global scale.
With Piwik Pro, ISS has gained an effective data collection and analysis platform that not only meets their current needs but also prepares them for future markets and requirements.
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